Product Policy
In determining whether a product is deserving of inclusion on Good Foods’ shelves, our buyers and managers will assess it for the following favored characteristics:
LOCAL
ORGANIC
HUMANELY RAISED/PRODUCED
SUSTAINABLY HARVESTED
MADE BY A CO-OP
GMO-FREE
FAIR TRADE
MADE BY A SMALL PRODUCER
OWNER/CUSTOMER REQUEST
MINIMALLY PROCESSED
EXCELLENT QUALITY and/or VALUE
FREE OF TRANS FATS OR OTHER KNOWN HARMFUL INGREDIENTS
MSC Sustainable Seafood Certification
The more of these characteristics a product has, the more likely it will earn a spot on our shelves. Of these, LOCAL and ORGANIC shall be valued most highly. Because the above characteristics can sometimes be in conflict with one another, our buyers and managers must use their judgment in balancing consumer needs and organizational values.
The Co-op will maintain an absolute ban on the following:
PRODUCTS TESTED ON ANIMALS
SEAFOOD ON THE MONTEREY BAY AQUARIUM’S RED LIST
Return Policy
We want our customers to be fully satisfied with their purchases at Good
Foods Co-op. Customers can receive a full refund on most items, with the exception of
discontinued items and live goods. Bulk and perishable items may not be
returned for a full refund, with the exception of quality concern.
Please see Live Goods Return Policy below.
The return must be made within 30 days from the date of sale for all
products. Proof of purchase is required to issue a return. Store credit will be
issued for any item under $10. For non-members, a government-issued I.D.
must be presented.
Good Foods Co-op reserves the right to refuse frequent, high-volume, and
unusual requests.
LIVE GOODS RETURN POLICY
Good Foods Co-op guarantees trees and shrubs for 30 days with proof of
purchase. If a tree or shrub dies within 30 days of purchase, we will replace
it. If the same item is no longer available for sale, store credit will be
provided.
This guarantee is for a one-time replacement only.
Annuals, herbs, or vegetable starts are not eligible for replacement, refunds,
or returns.
