Product & Return Policy – Good Foods Co-op

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Product Policy

In determining whether a product is deserving of inclusion on Good Foods’ shelves, our buyers and managers will assess it for the following favored characteristics:

LOCAL

ORGANIC

HUMANELY RAISED/PRODUCED

SUSTAINABLY HARVESTED

MADE BY A CO-OP

GMO-FREE

FAIR TRADE

MADE BY A SMALL PRODUCER

OWNER/CUSTOMER REQUEST

MINIMALLY PROCESSED

EXCELLENT QUALITY and/or VALUE

FREE OF TRANS FATS OR OTHER KNOWN HARMFUL INGREDIENTS

MSC Sustainable Seafood Certification

The more of these characteristics a product has, the more likely it will earn a spot on our shelves. Of these, LOCAL and ORGANIC shall be valued most highly. Because the above characteristics can sometimes be in conflict with one another, our buyers and managers must use their judgment in balancing consumer needs and organizational values.

The Co-op will maintain an absolute ban on the following:

PRODUCTS TESTED ON ANIMALS

SEAFOOD ON THE MONTEREY BAY AQUARIUM’S RED LIST

Return Policy

Updated 08.2025

We want you to be completely satisfied with your purchase.

Most items may be returned within 30 days with proof of purchase (receipt).

Bulk and perishable items may only be returned for quality concerns.

Open or consumed wellness products and prepared foods are not eligible for return.

Discontinued items are non-refundable.

Refunds will be issued to the original payment method; items under $10 will be refunded as store credit.

We reserve the right to decline frequent, high-volume, or unusual return requests.

Make-It-Right Policy

In certain situations, we may offer a one-time discount or other accommodation at our discretion to address a customer’s concern (includes quality concerns).

LIVE GOODS RETURN POLICY

Good Foods Co-op guarantees trees and shrubs for 30 days with proof of
purchase. If a tree or shrub dies within 30 days of purchase, we will replace
it. If the same item is no longer available for sale, store credit will be
provided.
This guarantee is for a one-time replacement only.
Annuals, herbs, or vegetable starts are not eligible for replacement, refunds,
or returns.